| Vanity Case aim to make your jewellery
shopping experience with us as uncomplicated and
pleasurable as possible. To help you to use the Vanity Case
jewellery site, we have compiled a list of common questions
and answers. If you can’t find what you are looking
for here, please contact us so that we can assist you.
Using the Site:
Placing an order:
Delivery:
Returns:
Payment:
How do I find the jewellery
gift that I want? [Back
to top]
There are several ways of browsing through Vanity Case:
- If you see a picture of jewellery that you like on the
site – perhaps one of the ‘Featured Products’,
just click on the link to learn more.
- The jewellery gifts are arranged by category in the navigation
bar to the left of the screen – for example ‘Gold
Pendants’ - click on the link to be taken to items
in each category.
- At the top of the navigation panels on the left of the
screen we also provide a search function that will show
you all products for particular keywords – for example
‘gold’, ‘silver’, ‘diamond’
or ‘sapphire’. You can also use combinations
of keywords separated with a comma – for example ‘gold,
pearl’.
- Finally, if you are shopping for jewellery with a budget
in mind, we have provided a search function based on price
range.
What if I can’t
find what I want?
Vanity Case is in constant dialogue with a number of suppliers
and we aim to bring the latest jewellery designs to our customers
as soon as they are available. If you want a particular piece
of jewellery, let us know and we may be able to find it for
you.
How
do I order from Vanity Case? [Back
to top]
There are three ways of ordering from Vanity Case:
- From the Vanity Case website (preferred method)
- By email on sales@vanitycase.com
- By post at Vanity Case Ltd
12 Bass Mead
Cookham
Berkshire SL6 9DJ.
- Unfortunately we cannot accept orders by phone or fax.
How
is my order confirmed by Vanity Case?
Orders are confirmed online as soon as they are placed.
You will also receive an email confirmation from us. It is
important that you supply a valid, active email address when
placing your order.
How
do I cancel an order?
Orders are processed by Vanity Case immediately, with the
majority of jewellery being despatched within 12 hours. If
you wish to cancel your order in this time, you can email
us at sales@vanitycase.com.
It is more realistic to wait for the receipt of the jewellery
and then return it if you wish to cancel the order.
How
long before my jewellery arrives? [Back
to top]
All orders are processed immediately and we aim to package and
despatch all jewellery within 24 hours. Delivery time can vary
depending on location, therefore we suggest that you can expect
to receive your jewellery within 5 business days of placing
the order. Please read our Delivery
page for further details.
What
happens if my jewellery doesn’t arrive?
You will be able to check the status of your delivery online
using the Royal Mail ‘Track and Trace’ service.
If your jewellery has not arrived after 14 days, please contact
us by email at sales@vanitycase.com
so that we may investigate.
What
happens if the jewellery arrives damaged?
If your jewellery is damaged in transit, please notify us
immediately (within 7 days) by email at sales@vanitycase.com
and return the goods to:
Vanity Case Ltd
12 Bass Mead
Cookham
Berkshire SL6 9DJ.
We will replace the item free of charge.
What
is your returns policy? [Back
to top]
Vanity Case is committed to providing an excellent customer
service. We offer a no quibbles return policy. If for any reason
you are unhappy with your purchase you can return it for an
exchange or refund within 21 days of delivery. Please read our
Returns page for further
details.
How
can I pay for my jewellery? [Back
to top]
·
Online we accept Visa, MasterCard, Delta/Connect, Solo, Switch
and PayPal payments. This is processed by our payment partner
PayPal.
· By post we accept cheques made out to Vanity Case Ltd.
Please allow an additional 7 days for the processing of these
orders so that your cheque can clear.
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